We were brought in to support Ontario’s ambitious plan to bring high-speed internet to underserved communities. Our role was to evaluate and prototype the digital experiences that would support this work, from service providers submitting coverage data, to communities tracking progress, to ministry teams coordinating the rollout. We worked closely with stakeholders across government and industry to understand what people needed, where friction showed up, and how the tools could better support everyone involved. The result was a shared vision, tested prototypes, and a clearer path forward for a critical public infrastructure program.

We worked with the Ontario Ministry of Health to improve one of the province’s most important public websites. The existing platform used rigid government templates that made it hard to organize content in ways that worked for real people. Rather than redesigning pages in isolation, we partnered with ministry teams to surface community needs and build evidence for broader template-level changes. Through research, journey mapping, and collaborative design, we helped make the case for improvements that now benefit not just this site, but others across government. It was change from the inside out and a shared win for both users and content teams.

The Niagara Escarpment Commission brought us in to help modernize their digital systems. For years, staff and property owners had been working with outdated tools that made it difficult to submit, track, or process property-related requests. We partnered with the team to understand what was getting in the way, and co-designed a new vision for how the NEC could work with more clarity, more efficiency, and fewer dead ends. From interviews and service mapping to solution design, system recommendations and user stories, we helped chart a path forward that respects both the land and the people who care for it.